Shipping policy
Shipping Policy
Thank you for shopping with Orvell. All our Chesterfield furniture pieces are handcrafted to order by our Polish manufacturer. Please read our shipping policy carefully before placing your order.
Made-to-Order Production
Every item in our collection is made to order. Production typically takes 4–6 weeks, after which your order will be prepared for dispatch. The total lead time from order placement to delivery is approximately 6–8 weeks, depending on your location and chosen delivery option.
Shipping Destinations
We currently ship to the following regions:
- Poland
- European Union (all member states)
- United Kingdom
If your country is not listed above and you would like to enquire about shipping to your location, please contact us at biuro@orvell.pl.
Shipping Rates
Shipping costs vary depending on your delivery address and the size of your order. Exact shipping rates will be calculated and displayed at checkout before you complete your purchase.
For large furniture items, delivery is carried out by specialist furniture couriers to ensure your piece arrives safely and in perfect condition.
Delivery
Once your order has been dispatched, you will receive a confirmation email with tracking information where available. Delivery times after dispatch are typically:
- Poland: 1–3 business days
- European Union: 3–7 business days
- United Kingdom: 5–10 business days
Please note that delivery times are estimates and may be affected by customs clearance, carrier delays, or other circumstances beyond our control.
Customs, Duties & Taxes
For deliveries within the European Union, no customs duties apply. Orders shipped to the United Kingdom may be subject to customs duties and import taxes upon arrival. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Damaged or Lost Shipments
We take great care in packaging all orders. If your item arrives damaged, please contact us within 48 hours of delivery with photographic evidence at biuro@orvell.pl. We will work with you to resolve the issue as quickly as possible.
In the unlikely event that your order is lost in transit, please contact us and we will liaise with the carrier on your behalf.
Contact Us
If you have any questions about your shipment or our shipping policy, please do not hesitate to contact us:
Orvell
Email: biuro@orvell.pl