Privacy policy
Privacy Policy Last updated: September 2026 At Orvell ("we", "us", "our"), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information when you visit our website at orvell.pl and make a purchase. If you have any questions, please contact us at biuro@orvell.pl. 1. Data We Collect When you visit our store or place an order, we may collect the following personal data: - Name, email address, phone number - Billing and shipping address - Payment information (processed securely by our payment providers — we do not store card details) - IP address, browser type, device information - Browsing behaviour on our website (via cookies and analytics tools) 2. Cookies and Tracking Technologies We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device. We use the following categories of cookies: - Essential cookies — necessary for the website to function (e.g. shopping cart, session management). These cannot be disabled. - Analytical cookies — help us understand how visitors interact with our website. We use Google Analytics to collect anonymised data about traffic, pages visited, and time spent on site. - Marketing cookies — used to deliver relevant advertisements and track the effectiveness of our marketing campaigns (e.g. Google Ads, Meta Pixel). - Preference cookies — remember your settings and preferences for a better experience on return visits. You can manage your cookie preferences at any time using the cookie consent banner displayed on our website. To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout 3. How We Use Your Data We use your personal data to: - Process and fulfil your orders - Send order confirmations and shipping updates - Respond to your enquiries and customer service requests - Improve our website and product offering through analytics - Send marketing communications (only with your consent) - Comply with legal obligations 4. Legal Basis for Processing (GDPR) Under the General Data Protection Regulation (GDPR), we process your data on the following legal bases: - Contract performance — processing necessary to fulfil your order - Legitimate interests — improving our services and preventing fraud - Consent — for marketing communications and non-essential cookies - Legal obligation — where required by law 5. Data Sharing We do not sell your personal data. We may share it with trusted third parties solely to operate our business, including: - Payment processors (PayPal, Stripe) - Shipping and logistics providers - Google (Analytics, Ads) - Shopify Inc. (our e-commerce platform) All third parties are required to handle your data in accordance with applicable data protection laws. 6. Data Retention We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 5 years for tax and accounting purposes. 7. Your Rights (GDPR) As a resident of the European Economic Area, you have the following rights: - Right of access — you may request a copy of the data we hold about you - Right to rectification — you may ask us to correct inaccurate data - Right to erasure — you may request deletion of your data ("right to be forgotten") - Right to restrict processing — you may ask us to limit how we use your data - Right to data portability — you may request your data in a structured, machine-readable format - Right to object — you may object to processing based on legitimate interests or for direct marketing - Right to withdraw consent — you may withdraw consent at any time without affecting the lawfulness of prior processing To exercise any of these rights, please contact us at biuro@orvell.pl. 8. Security We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All transactions on our website are encrypted using SSL technology. 9. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. 10. Contact If you have any questions or concerns about this Privacy Policy, please contact us at: Orvell Email: biuro@orvell.pl Phone: +48530178518 Address: Hufcowa, 52-244 Wrocław, Poland