Privacy Policy

Last updated: September 2026

This Privacy Policy describes how Orvell – Home of Chesterfield ("we", "us", or "our") collects, uses, and shares information about you when you visit or make a purchase from orvell.pl.

1. Data Controller

Orvell – Home of Chesterfield
Email: biuro@orvell.pl
[Address to be added upon business registration]

2. What Data We Collect

When you visit our store or place an order, we may collect:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely by our payment providers)
  • IP address, browser type, and browsing behaviour on our site
  • Order history and communication with us

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Communicate with you about your order
  • Send marketing emails (only with your consent)
  • Improve our store and customer experience
  • Comply with legal obligations

4. Legal Basis (GDPR)

We process your data based on:

  • Contract performance — to fulfil your order
  • Legitimate interests — to improve our services
  • Consent — for marketing communications and analytics cookies
  • Legal obligation — where required by law

5. Sharing Your Data

We share your data with trusted third parties only where necessary:

  • Shopify — our e-commerce platform (shopify.com/legal/privacy)
  • Payment providers — PayPal, Stripe
  • Shipping carriers — including DHL, to deliver your order to you
  • Google LLC — for analytics and advertising services (see section 8)

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law (typically 5–7 years for financial records).

7. Your Rights (GDPR)

If you are based in the EU/EEA, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Lodge a complaint with your local supervisory authority

To exercise your rights, contact us at: biuro@orvell.pl

8. Cookies and Tracking Technologies

Our store uses cookies and similar tracking technologies to improve your experience and analyse site traffic.

Types of cookies we use:

  • Essential cookies — necessary for the store to function (shopping cart, checkout session). These cannot be disabled.
  • Analytics cookies — we use Google Analytics to understand how visitors interact with our site. This data is anonymised and aggregated. Google Analytics may set cookies such as _ga, _gid, and _gat.
  • Advertising cookies — we may use Google Ads to measure the effectiveness of our advertising campaigns.

Your cookie choices:
You can manage or withdraw your consent at any time via the cookie consent banner on our site. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

For more information on how Google uses your data, visit: google.com/policies/privacy

9. International Data Transfers

Some of our third-party providers (including Shopify, Google, and DHL) may process your data outside the EU/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

11. Contact

For any privacy-related questions:
Email: biuro@orvell.pl